These Terms of Use ("Terms" or "TOU") constitute a binding agreement between TokenLinx, Inc., a Texas corporation with its principal place of business at PO Box 7730, The Woodlands, TX 77387 ("TokenLinx," "we," "us," or "our"), and you, the individual or organization accessing TokenLinx.ai or the TokenLinx platform and applications (collectively, the "Platform"). If you are accepting these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.
TokenLinx may amend these Terms at any time. Material changes will be communicated to registered subscribers by email or in-platform notice. Continued use after the effective date of any amendment constitutes acceptance.
TokenLinx operates the TokenLinx Transaction Ecosystem, a real estate transaction management platform accessible at TokenLinx.ai that facilitates coordination, document exchange, eSignature workflows, task management, key date tracking, order routing, and communication among parties involved in real estate transactions in Texas, Colorado, and such other markets as TokenLinx may expand into. The Platform includes AITC (AI Task Companion), a blockchain-backed audit trail, and a service order management system.
TokenLinx reserves the right to modify, update, enhance, or discontinue any aspect of the Platform at any time, with or without notice, and without liability. TokenLinx will use reasonable efforts to communicate significant feature discontinuations to active subscribers in advance where practicable.
Platform Subscribers are organizations and their authorized users who register for a TokenLinx account. Subscriber organizations include real estate agents, brokers, transaction coordinators, title companies, land surveyors, home inspectors, tax certificate providers, and other service organizations. The organization that establishes an account (the "Account Administrator") is responsible for all activity under that account and for ensuring its users comply with these Terms.
Service organizations participating as vendors are Platform Subscribers governed by these Terms and by the additional vendor subscriber terms set forth in Section 4. Vendor participation is contingent on maintaining an active Platform subscription in good standing.
Transaction Participants are individuals, including buyers and sellers, who access the Platform in connection with a specific real estate transaction to which they have been invited by a Platform Subscriber. Transaction Participants may create a free Platform profile, which allows them to access their electronic signatures and documents associated with properties in which they have participated as a transaction party.
Transaction Participant profiles are provided at no subscription cost. TokenLinx reserves the right to introduce subscription tiers or fees for Transaction Participants in the future. Any such fees will be communicated in advance.
Platform Subscribers are authorized to use the Platform for legitimate commercial real estate transaction management purposes within the scope of their subscription, including creating and managing transaction records, uploading and executing documents through eSignature workflows, placing and receiving service orders, using AITC where available, posting documents to property records, and accessing the blockchain audit trail.
The following are prohibited for all users:
The Platform Subscriber who initiates a transaction record (the "Transaction Creator") is responsible for the accuracy, completeness, and ongoing maintenance of that transaction record throughout its lifecycle, including associating the correct property address, inviting only authorized parties, maintaining permission assignments, attaching all material documents, keeping key dates current, and closing or canceling the record in a timely manner following conclusion of the transaction.
The subscriber who places a service order (the "Order Creator") is responsible for providing accurate and complete property information, transaction context, and service specifications, and for updating or canceling orders that are no longer needed.
All Platform Subscriber organizations that receive service orders are required to update order status promptly upon material changes, attach all deliverables to the applicable order record in a timely manner, and maintain an active subscription and valid credit card on file.
Vendor subscribers authorize TokenLinx to present their services to other Platform Subscribers through the Vendor Marketplace in accordance with the profile the vendor maintains in the Platform portal. Vendors are responsible for maintaining an accurate, complete, and current profile at all times.
Vendor participation may be configured as order-receiving only, order-placing only, or both, depending on the vendor's service type and subscription. TokenLinx reserves the right to modify available configurations with reasonable notice.
For each Deliverable order submitted to a vendor through the Vendor Marketplace, the vendor will pay TokenLinx a platform transaction technology fee as specified in the Platform portal. Transaction Technology Fees are invoiced monthly and are payable within thirty (30) days of invoice. TokenLinx reserves the right to modify the Transaction Technology Fee upon thirty (30) days written notice.
TokenLinx does not collect, process, or pass through payments from ordering subscribers to vendors for Deliverables. Vendors are solely responsible for establishing and managing their own billing relationship with the subscribers they serve.
Vendors must maintain accurate pricing, provide Deliverables in a professional and workmanlike manner, and retain all intellectual property rights in their services and deliverables. In addition to general indemnification obligations, vendor subscribers shall defend, indemnify, and hold harmless the TokenLinx Parties from claims arising out of the performance or non-performance of their services.
The Platform's eSignature workflow is available to licensed real estate agents, brokers, and their authorized users. Subscribers who initiate signing events are governed by the federal ESIGN Act and applicable state law, including the Uniform Electronic Transactions Act (UETA) as adopted in Texas and Colorado. Subscribers are responsible for ensuring that Transaction Participants receive and affirmatively consent to required disclosures prior to executing any document. TokenLinx provides the eSignature infrastructure and is not a party to the underlying transaction.
Access to the Platform as a Platform Subscriber requires an active subscription. Fees are charged to the credit card on file and are non-refundable except as expressly stated in these Terms. Subscribers must maintain a valid credit card on file at all times. Disputed charges must be reported within thirty (30) days of the charge date by contacting support@tokenlinx.ai. TokenLinx reserves the right to modify subscription fees upon at least thirty (30) days written notice.
AITC is a proprietary AI implementation available exclusively to Platform Subscribers (currently agents and brokers). By using AITC within a transaction, the subscriber grants TokenLinx permission to access, process, and analyze the documents and data attached to that transaction for the purpose of generating AITC responses. This permission is limited to the operational scope of AITC. AITC outputs are informational only and do not constitute legal, financial, or transactional advice. No transaction action is taken automatically based on AITC output without user confirmation. TokenLinx is not liable for decisions made in reliance on AITC-generated responses.
The Platform records certain workflow actions, document submissions, and status changes to a blockchain-backed audit trail. This record is append-only and immutable. TokenLinx makes no representation that the audit trail constitutes a legally sufficient record for any regulatory, judicial, or evidentiary purpose. Platform Subscribers are independently responsible for maintaining transaction records as required by applicable law.
All transaction data, documents, and records submitted to the Platform by a subscriber remain the property of the submitting party. TokenLinx retains subscriber transaction data for as long as the account is active. Upon account termination or expiration, TokenLinx will retain subscriber transaction data for one (1) year, during which the subscriber may request a data export. After one year, TokenLinx may delete or archive the subscriber's data. Subscribers are independently responsible for maintaining transaction records as required by applicable law.
Document permissions operate differently at the transaction level and the order level. At the transaction level, only the Transaction Creator and their authorized users may attach documents. At the order level, document attachment is bidirectional between Order Creator and Order Recipient. TokenLinx does not modify or override document-level permissions set by subscribing organizations.
Agents may operate as standalone subscribers or connect their account to a broker's organization. A connection is not established until both parties have confirmed it within the Platform. When connected, the broker has visibility into the agent's transaction pipeline to the extent permitted by the transaction's permission structure. Either party may terminate the connection at any time. TokenLinx is not a party to the supervisory or contractual relationship between brokers and agents and does not monitor or enforce compliance with broker oversight obligations.
The Platform, including all software, interfaces, features, content, and documentation developed by TokenLinx, is the exclusive property of TokenLinx and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Platform for the purposes described herein. You may not copy, modify, distribute, reverse engineer, or create derivative works from any part of the Platform.
You agree to defend, indemnify, and hold harmless the TokenLinx Parties from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Platform in violation of these Terms, content you submit that infringes any third-party right, your failure to obtain required eSignature consents, any breach by your authorized users, your violation of applicable law, and other matters described in the full Terms document.
The Platform may integrate with or link to third-party services, applications, and websites. TokenLinx does not control and is not responsible for third-party content, privacy practices, or availability. Subscribers who authorize third-party integrations do so at their own risk. Where Calendar Integrations (Google Calendar, Microsoft Outlook) are enabled, subscribers authorize TokenLinx to transmit relevant transaction data to the connected calendar service, which is then subject to that service's own terms and practices.
These Terms remain in effect for as long as you maintain an active Platform account. Subscribers may terminate their account at any time; termination does not entitle the subscriber to a refund of prepaid fees. TokenLinx may suspend or terminate your access at any time, with or without cause. Grounds for immediate suspension without prior notice include material breach, non-payment, suspected fraud, and activities threatening Platform security or integrity.
These Terms are governed by the laws of the State of Texas without regard to conflicts of law principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration in Harris County, Texas, in accordance with the Commercial Arbitration Rules of the American Arbitration Association before a single arbitrator. You waive any right to bring claims as a class, consolidated, or representative action to the maximum extent permitted by law.
TokenLinx provides support to Platform Subscribers through the Help Center accessible at TokenLinx.ai and by contacting support@tokenlinx.ai. Support is provided as TokenLinx determines in its sole discretion and does not constitute a guaranteed service level. TokenLinx does not warrant that Help Center content is accurate, complete, or current. TokenLinx is not liable for any loss or damages arising from reliance on Help Center content.
These Terms, together with the Privacy Policy and any applicable supplemental agreements, constitute the entire agreement between you and TokenLinx regarding your use of the Platform. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and remaining provisions remain in full effect. The relationship between TokenLinx and all Platform Subscribers is that of independent contractors.
TokenLinx, Inc. | PO Box 7730, The Woodlands, TX 77387 | support@tokenlinx.ai | TokenLinx.ai
TokenLinx, Inc., a Texas corporation with its principal place of business at PO Box 7730, The Woodlands, TX 77387 ("TokenLinx," "we," "us," or "our"), operates a real estate transaction management platform accessible at TokenLinx.ai and related applications (collectively, the "Platform"). This Privacy Policy describes how we collect, use, and share information in connection with the Platform and is incorporated into the TokenLinx Terms of Use.
By accessing or using the Platform, you agree to this Policy. This Policy does not apply to information controlled by customers in their capacity as data controllers, to TokenLinx employees, or to third-party services linked from the Platform.
Platform Subscribers are organizations and their authorized users who register for a TokenLinx account, including real estate agents, brokers, transaction coordinators, title companies, land surveyors, home inspectors, tax certificate providers, and other service organizations participating in the TokenLinx Transaction Ecosystem.
Transaction Participants are individuals such as buyers and sellers who access the Platform solely in response to a direct invitation from a Platform Subscriber for the limited purpose of completing a transaction-specific action. Transaction Participants do not enter a subscription relationship with TokenLinx.
Platform Subscribers use the Platform to process personal information about transaction participants and others in the course of real estate transactions ("Customer Data"). Customer Data is controlled by the Platform Subscriber. Buyers, sellers, and other transaction participants with questions about how their information was handled should contact the agent, broker, or title company that managed the transaction.
When organizations and their users register for or use the Platform, we collect account and identity information, authentication credentials, billing information (credit card data for subscription and platform transaction technology fees only), transaction data, and usage data.
When an invited buyer, seller, or other party accesses the Platform, we collect only what is necessary to complete the invited action: contact information, identity verification data for signing events, electronic signature and acknowledgment data, and document interaction data tied to the specific transaction record. We do not use Transaction Participant data for marketing or advertising.
When any user accesses the Platform, we automatically collect technical information including IP address, browser type, operating system, session activity, and error logs. We may use cookies and related technologies as described in our Cookie Notice at TokenLinx.ai/policies.
AITC is available exclusively to eligible Platform Subscribers. AITC operates within individual transaction records to surface information from documents and assist with task management. All AITC outputs are informational only and subject to human review. TokenLinx does not use transaction document content to train external AI models without express consent.
The Platform records workflow actions, document submissions, and status changes to a blockchain-backed audit trail. This record is append-only and immutable. Information recorded to the audit trail cannot be deleted after the fact.
At the transaction level, only the Transaction Creator and their authorized users may attach documents to the transaction record. At the order level, document attachment is bidirectional: the Order Creator may attach supporting documents for the Order Recipient, and the Order Recipient may attach deliverables for the Order Creator. TokenLinx does not modify or override document-level permissions set by subscribing organizations.
Organizations may post documents for sale at the property record level. The selling organization represents and warrants that it has the legal right to offer the documents for sale. TokenLinx is not liable for the posting of copyrighted, infringing, or unauthorized materials. To report infringing content, contact support@tokenlinx.ai.
We use information collected to provide, operate, and support the Platform; process and facilitate service orders; bill and collect subscription and transaction technology fees; authenticate users and maintain security; communicate with subscribers about accounts and policy updates; analyze usage to improve the Platform; comply with legal obligations; and detect and prevent fraud and unauthorized access. We do not sell personal information.
Subscribers who are parties to a transaction may have visibility into transaction data as appropriate to their role and permissions. We share information with third-party service providers supporting Platform operations who are bound by confidentiality obligations. We may disclose information as required by law or to protect the rights, property, or safety of TokenLinx, our subscribers, or others. Where subscribers authorize Calendar Integrations (Google Calendar, Microsoft Outlook), TokenLinx transmits relevant transaction data to the connected calendar service at the subscriber's direction. We do not sell personal information.
We retain subscriber account and transaction data for as long as the account is active. Upon account termination or expiration, TokenLinx will retain subscriber transaction data for one (1) year, during which the subscriber may request a data export. After one year, TokenLinx may delete or archive the subscriber's data. TokenLinx shall have no liability for data deleted following the expiration of this retention period. Data recorded to the blockchain audit trail is retained indefinitely as part of the immutable record.
We maintain administrative, technical, and physical safeguards including role-based access controls, encryption in transit and at rest, two-factor authentication options, and audit logging. No security measure is perfect. In the event of a data breach affecting your information, we will notify you as required by applicable law.
Platform Subscribers may access and update account information through account settings. To request data deletion or export, contact privacy@tokenlinx.ai. To opt out of marketing communications, use the unsubscribe link in any marketing email.
The Platform is operated from Texas and governed by Texas law. Texas residents may contact privacy@tokenlinx.ai with privacy-related questions.
The Colorado Privacy Act (CPA), in effect since July 2023, provides Colorado consumers with rights including the right to access, correct, delete, and obtain a copy of their personal data. Colorado residents may submit rights requests to privacy@tokenlinx.ai.
TokenLinx does not solicit Platform subscription services to California-based real estate professionals. California residents who are Transaction Participants should direct data inquiries to the agent, broker, or title company that managed the transaction. TokenLinx does not sell personal information. To submit a rights request, email privacy@tokenlinx.ai. TokenLinx respects the Global Privacy Control (GPC) signal on its public-facing websites.
TokenLinx does not sell personally identifiable information of Nevada residents. Nevada residents may submit opt-out requests to privacy@tokenlinx.ai.
Where TokenLinx is subject to additional state consumer privacy laws, we will honor applicable rights. Contact privacy@tokenlinx.ai with any state-specific privacy inquiry.
The Platform is not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection without appropriate consent, we will take steps to delete it.
We may update this Privacy Policy from time to time. Material changes will be communicated to Platform Subscribers by email or in-platform notice. Continued use after the effective date of an updated Policy constitutes acceptance.
TokenLinx, Inc. | PO Box 7730, The Woodlands, TX 77387 | privacy@tokenlinx.ai | TokenLinx.ai